Privacy Policy
How oeYYeo collects, uses and protects your information.
1. Information we collect
Account information
When you create an account we collect your username and display name, your email address, your year of birth, and a profile image if you choose to add one.
Conversation content
When you chat with a character we collect and store the content of that conversation: the messages you send and the replies generated for you. We use it to run the service and to keep your conversation history available to you. Please do not share sensitive personal information (such as financial account numbers, government identifiers or health details) in a conversation.
Payment information
If you subscribe to a paid plan, your payment is handled by a third-party payment processor. We receive limited billing details, such as your subscription status and the last four digits of your card. We do not store full card numbers on our servers.
Usage and device data
As you use the service we automatically collect usage and device data, such as the pages and features you use, your preferences and settings, log data, your device and browser type, and a general location inferred from your network address.
2. How we use your information
We use the information we collect to:
- Operate, maintain and provide the service to you
- Process payments and manage your subscription
- Improve the service, including the quality and safety of character replies
- Support safety and content moderation, and prevent abuse or misuse
- Communicate with you about your account and important updates
- Comply with legal obligations and enforce our Terms of Service
3. AI processing
The characters on oeYYeo are software, not real people. To generate their replies we use third-party AI service providers that process the content of your conversations on our behalf. These providers act under contract and may use that content only to provide the processing service to us.
Replies are generated automatically and may not always be accurate. Do not rely on them as professional advice.
4. Conversation notes
When you are signed in, a character may keep notes from your conversations with it (facts you share, your preferences, topics you return to) and a short summary of where you left off, so that its later replies to you make sense. These notes are used only to shape that character's replies to you. They are never used to train AI models, never shown to other users, and never sold.
Deleting your account deletes them. To receive a copy of the notes a character holds about you, or to have them removed while keeping your account, email support@oeyyeo.com.
7. Retention
We keep your conversations and other personal information while your account is active.
When you delete your account, the deletion runs straight away. Your account, profile and profile image, conversations, conversation notes and any feedback you sent us are deleted.
A few records are kept after that and used only for the reason they were kept: payment and subscription records, for as long as tax and accounting rules require; records of safety interventions, of reports and of actions we took on the account, for as long as we need them to handle safety, abuse and legal claims; and the list of email addresses that asked not to be emailed, so that we do not email you again.
Deleted information can remain in our database backups until they expire, which takes up to 30 days. Backups are used only to recover the service after a failure, and if we ever restore one, we delete again anything that was deleted after it was taken.
8. Your privacy rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Know and access: request the categories and specific pieces of personal information we hold about you
- Correct: ask us to correct inaccurate personal information
- Delete: ask us to delete personal information we have collected about you
- Portability: request a copy of your personal information in a portable format
- Opt out: we do not sell or share your personal information, so there is nothing to opt out of, but you may confirm this at any time
- Non-discrimination: we will not discriminate against you for exercising any of these rights
To exercise any of these rights, email support@oeyyeo.com. We may need to verify your identity before acting on a request, and you may use an authorized agent to submit a request on your behalf.
We confirm that we received a request within 10 business days and complete it within 30 days. If we need longer, or cannot do what you asked, we tell you why within that time, and you can ask us to reconsider or complain to your local data protection authority. You can also delete your account yourself at any time from your account page.
California residents (CCPA/CPRA)
If you are a California resident, you have the rights described above under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. In the preceding 12 months we have collected the following categories of personal information: identifiers (such as username and email), customer records (such as billing details), commercial information (such as subscription history), internet and device activity (such as usage and log data), approximate geolocation inferred from your network address, and the content of your conversations. We collect this information from you and from your use of the service, and we use and disclose it for the business purposes described in this policy. We do not sell or share your personal information, and we do not use or disclose sensitive personal information for purposes that would require us to offer a right to limit it.
9. Users outside the United States
oeYYeo is operated from the United States. If you use the service from outside the United States, your personal information will be transferred to, stored in and processed in the United States, where data protection laws may differ from those in your country. By using the service, you understand that your information will be handled as described in this policy.
If you are in a region with additional privacy rights, you may contact us at support@oeyyeo.com to exercise any rights available to you under applicable law.
10. Age
oeYYeo is for adults. Chat requires you to be 18 or over, and we ask for your year of birth to apply that rule. We do not knowingly collect personal information from children under 13. If we learn that we have, we delete it.
If you believe a child under 13 has given us personal information, or you are the parent or guardian of someone under 18 with an account, email support@oeyyeo.com to see, correct or delete the account and the information we hold about it.
11. Security
We use reasonable technical and organizational measures to protect your personal information, including encrypted connections for data in transit and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the effective date above and, where appropriate, provide additional notice. Your continued use of the service after changes take effect means you accept the updated policy.
Contact us
For questions about this Privacy Policy or your data, email support@oeyyeo.com.